When placing an online fence order, please allow 10-12 business days for us to process and package your order. In the case of Complete Fence Packages (full yard orders) that include gates, kindly allow up to 21 business days for processing.

At America's Fence Store, we take great care to ensure the safe delivery of your order. All orders are meticulously bundled, tightly strapped to the pallet, and shrink-wrapped!

Black powder-coated fence products are manufactured, packaged, handled, and transported as construction materials. Due to the nature of these products, minor cosmetic scuffs, rub marks, and surface scratches may occur during normal handling, packaging, transportation, and installation. These minor cosmetic imperfections are considered normal for powder-coated construction materials and do not necessarily indicate a defective or damaged product.

To help address minor cosmetic marks that may occur, America’s Fence Store provides one can of black touch-up paint at no additional cost with orders containing black powder-coated fence products. The touch-up paint is intended for use on minor scuffs, scratches, and other areas where the coating may have been cosmetically affected during handling or installation.

To facilitate unloading, we pack orders in bundles that can be easily broken down from pallets. It's important to note that the driver is not responsible for unloading, so please ensure that you have the capability or assistance needed for this task. If you have any queries about the unloading process, feel free to reach out to your salesperson. Our experienced fence professionals will guide you through the process and keep you informed about the shipping status of your order. Typically, most freight companies will contact you to schedule a delivery window since you are responsible for unloading and inspecting the shipment for any potential damage.

America's Fence Store is committed to ensuring that your fence materials reach you in pristine condition. In the unlikely event that any damage occurs during transit, please make a note of it and take pictures of the damages on the truck driver's bill of lading. Immediately contact us so that we can initiate a claim. Any damages or discrepancies with delivered products should be documented on the bill of lading at the time of delivery.

For hardware and smaller items, we will use USPS or UPS for shipping, depending on the package's size. Rest assured that all orders will include tracking information once they have been shipped out.

America's Fence Store would like to clarify that we are not responsible for the quality, cost, correctness, or time frame of product installation. Furthermore, any errors made by customers in their orders, such as selecting the wrong item, size, quantity, or material, are the customer's responsibility.

America's Fence Store accepts returns within 30 days of purchase, subject to a possible 20% restocking fee plus shipping. For a more detailed understanding of our return policy, please review the policy provided on our website.